U.S. SHIPPING TRANSIT TIMES
Tracking isn't available in all countries. Tracking to certain countries will only update until it leaves the USA. Please contact your local post office or courier for further information.
- All orders come with shipping and tracking information! Please check your emails for updates.
- Please allow 48-72 hours for tracking to be updated.
- Please remember to sign up for e-mail and/or SMS notifications using the tracking number on the shipping companies website in order to receive real-time updates for your package's last location.
- We are NOT responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking information we provide, please contact the last available courier for more information.
- If you have any questions or concerns about shipping, please feel free to contact us at: firstname.lastname@example.org
If a package is going to a business/commercial address, it's required that a person's first and last name be in the address Line 1 field, or it will be held for verification that the package is being sent to an individual, not a business.
IMPORT TAXES & DUTIES
Buyers are responsible for any customs and import taxes incurred that may apply. LadySnazz is not responsible for delays due to customs, duties, or taxes.
REFUSED OR UNDELIVERABLE PACKAGES
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by you. When we receive the package, we will contact you to determine how you would like to proceed and we will verify your address, If you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by the customer, or had an incorrect address originally provided.